The "Recycling Hotline" (*Linha da Reciclagem*) marks its fifth anniversary on October 27, having handled over 250,000 inquiries and issues. Established by the EGF Group and its 11 concessionaires, this free, nationwide public service aims to connect citizens with waste management and recycling systems. It provides answers to questions, collects suggestions and complaints, forwards these matters to the relevant entities, and tracks the subsequent responses. Requests for information were the most common type of interaction, accounting for over 100,000 entries, followed by complaints (over 75,000) and service requests (over 50,000). Between 2022 and 2025, the annual volume of contacts and issues rose from 34,635 to 59,532—a 72% increase that reflects both growing usage and the trust users place in the service. Common questions from users include how to dispose of specific types of packaging, how door-to-door selective waste collection works, and whom to contact when a recycling collection point (*ecoponto*) is damaged or malfunctioning. Schools, associations, and businesses can also reach out for information or to request environmental awareness materials.

Last week, Amarsul welcomed a group of military personnel from SEPNA – the GNR’s Nature and Environment Protection Service – on a visit to the Setúbal Ecopark, with the aim of learning about the operations carried out in the field of waste management and recovery. During the visit, the officers observed the composting process and had the opportunity to learn about the different stages involved in the treatment of organic waste, from its reception through to the production of compost.

As part of the Festivities in Honour of Nossa Senhora da Boa Viagem in Moita, the ‘Tarde do Fogareiro’ event, which takes place on 18 September, will be supported by Amarsul, which will be present with an Environmental Education Team to raise awareness amongst participating groups and the public about the correct sorting of glass packaging. For this year’s event, bags will be provided exclusively for the disposal of glass packaging, as well as tilting glass collection bins at various points around the venue. Amarsul’s Environmental Education Team will also collect glass packaging from the participating groups using collection rucksacks. At the end of the event, collection from the venue will be carried out by Amarsul vehicles, in coordination with the local council.

Between 17 and 20 September, Amarsul will be present at the 64th AT PGA Aroeira Portuguese Open, taking place in Aroeira, Almada, and will be supporting this major sporting event by promoting good environmental practices. During the four days of competition, Amarsul will ensure the separate collection of waste produced on site by providing suitable equipment and overseeing waste management.

On 11 and 12 September, YARD – One Last Summer Dance returns for another edition in the White Sand Mountains, once again with the support of Amarsul, which will ensure the implementation of a selective waste collection system during the event.

Amarsul will be taking part in Trafaria (Com)Prova – Wines & Tapas on the Banks of the Tagus, which takes place from 4 to 6 September 2026 at the Trafaria Riverside Promenade in Almada.